Policies

Cancellation Policy: Reservations cancelled have a minimum cancellation fee of $15.00 PER RESERVATION (NOTE: On a round-trip, one is made for each leg of the trip – one reservation to the airport, and one reservation back from the airport). Cancellations less than 12 hours prior to pick up time are charged half the fare. Reservations cancelled less than Four Hours prior to pick up or arrival time are charged full fare. Credits take 3-5 business days from date of issue.

Changes: All changes must be given as a written notice (email to : relax@UVRide.com). Credits will not be carried more than one year. All changes incur a $15 fee.

Luggage: Your paid shuttle ticket includes one piece of checked luggage and one smaller piece of luggage that could sit on your lap, if necessary. Additional luggage is charged at $10 per piece. Large or unusually sized luggage (skis, golf clubs, snowboards, musical equip, etc.) is charged at $20 per piece. We need to know about your luggage prior to pick up to assure we bring a large enough vehicle. Therefore, additional luggage charges are doubled if we do not learn about your additional luggage prior to pick up.

Lost/Damaged Items: Upper Valley Ride is not responsible for items that are left in vehicles, lost, or damaged. We reserve the right to charge for delivery of any items that you would like delivered.

Lateness: We charge $2 per minute after a 15 minute grace period based on the time reserved.

Timeliness: Upper Valley Ride is not responsible for situations beyond our control (included, but not limited to: traffic congestion; construction; accidents; weather delays; and flight delays.

Ticketing / General Information:

  • Tickets for Upper Valley Ride must be purchased at least 24 hours in advance.
  • Payments are charged to your credit card 2 days prior to your trip.
  • Copy of reservation confirmation must be presented to driver as proof of purchase.
  • Please be at the appointed location and ready at least 15 minutes prior to scheduled pick-up time.
  • Tickets are non-refundable.

Privacy/Non-Disclosure Policy: We acknowledge that we will collect, store, and process information pertaining to you on computer servers and/or paper files located in the United States. This information may contain, but not be limited to: names, addresses, phone numbers, email addresses; and credit card numbers with their corresponding expiration dates and security codes.